Mô tả công việc
Daily monitor performance of group 5-10 agents to ensure agents reach KPIs as required, especially in the first 2 months;
Play role as buddy to support newbies adapt with daily tasks as well as recognize issues and proactively find ways to enhance agent's performance;
Be knowledgeable about processes and policies to guide agents handle special/crisis cases and delivery coaching to improve mistakes/performance;
Support Team leader in operation tasks (cases assignment, backlogs control, ect) and implementation areas to achieve team goals with clear guidance and engagement.
Works at Can Tho.
Yêu cầu công việc
College’s degree required;
Experience in customer service, call center is essential;
Good at problem solving skill;
Good at communication and negotiation abilities;
Ability for judging dispute cases;
Ability to work under pressure;
Preferred basic English skills and MS Excel skills.
Quyền lợi được hưởng
Salary 5.5-8.5M
Allowance: 1.5M
November and holiday bonus
Hồ sơ bao gồm
- Your CV and degree/certificate