Mô tả công việc
Handling escalation cases from customer to ensure due process is adhered properly with highest customer service oriented mindset
Assisting and mentoring for new employees
Responsible for monitoring CS agents in term of quality and quantity to meet operational requirements
Coaching and assist team members to ensure performance
Being responsible of communicating new information or any update to all member
Works at Can Tho City.
Yêu cầu công việc
Good at using Excel
At least 2 years of experience in the contact center
Ability to coaching
Good communication
Fast-learning and open to change.
Able to work with high pressure and tight deadline.
Proactive attitude and able to work with minimal supervision.
Quyền lợi được hưởng
5.5 - 8.5 M
Allowance: 1.5M
November bonus, holiday bonus
Hồ sơ bao gồm
-Your CV
- Degree/Certificate