Nhân viên văn phòng
Hành chính văn phòng
- Receiving inbound requests through channels like on email, Teams, hotline
- Reviewing all data from member.
- First level of ticket diagnosis to resolve the ticket or escalate to L2 or appropriate person/group support.
- Logs, categorizes, prioritizes, tracks, and routes issue.
- Support tracks tickets until successfully resolved.
- Update ticket’s status frequently to users and relevant stakeholders follow SLA.
FPT Software
( 01/12/2018 - 30/06/2024 )
Nhân viên
Nhân viên
Quận Ninh Kiều - Quận Ninh Kiều
Hành chính văn phòng
Từ 6.000.000 - đến 10.000.000